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FAQ's

Shipping

How much does shipping cost?

All orders shipping within the continental United States ship for free via Ground shipping. All our items are in stock (unless noted otherwise on the product page) and ship within 24 hours of order Monday- Friday. All orders placed during the weekend will ship the following Monday.

When can I expect to receive my order?  

All free ground shipping within the continental United States will arrive between 5- 7 business days. If you select Premium shipping your order will arrive between 3-5 business days and 2 days shipping will arrive in 2 business days.

For all international orders, orders will arrive in a variable amount of time. All import duties or fees are the responsibility of the final client and not the responsibility of Nuywa Collective

Do you ship internationally?

Yes, we do offer international shipping. Please select international shipping upon check out.

How do I track my order ?

You should receive an email confirmation confirming your order upon placement. Upon order shipment you will receive a tracking number in order to see when your order should arrive.

If you don't receive this confirmation please contact us directly hello@nuywa.com  we are always here to help!

Can I expedite my order?

Yes! Feel free to upgrade to 2 Day Premium Shipping upon check out to receive your item faster.

Returns + Exchanges

What is your return policy?

Returns are easy and free within 14 days of delivery.

To receive a full refund items must be in new, unused and undamaged condition with tags and protective packaging included.

Contact us with any questions on the return process hello@nuywa.com

How do I begin a return ?

Send us an email hello@nuywa.com for a return authorization. Upon authorization we will provide a prepaid return label for your use.

A refund will be issued upon receipt of your new, unused and undamaged item via the original form of payment. Please be aware that the refund may take a few billing cycles to be seen on your credit card or bank depending on your banking institution.

How do I exchange an item?

Exchanges must be instigated within 14 days of delivery of the item. If you would like to exchange an item feel free to purchase the new item and follow our easy return process above to return your original item.

How do I exchange an item I received as a gift ?

Send us an email hello@nuywa.com and we will help to exchange your item for another item on the site. The item will be valued for what it is currently selling for on the site.

Product

Does every pillow include an insert?

Yes, every pillow includes a hypoallergenic alternative down insert so your pillow is ready to use right when it arrives.

How do I care for my Nuywa product?

All of Nuywa products are handmade and unique and should be cared for gently. To maximize the longevity of your item we recommend that you spot clean your items with soap and warm water. For a deeper clean some products can be dry cleaned. Please check the description page for the cleaning instructions for a particular item.

I'm trying to put a collection of pillows together can your designers help?

Sure! Send us an image of your space and we'll be happy to recommend a pillow and throw combination that is unique to your style. Send us an email hello@nuywa.com and let us know what your looking for.

Trade + Partnerships  

Do you offer a wholesale discount?

Yes we do offer a wholesale program. Send us an email hello@nuywa.com and we will be happy to set up an account for you.

Do you offer a trade discount?

Yes, we do offer a trade discount to qualifying designers. Send us an email hello@nuywa.com with links to your website and we will be happy to set up your trade account.

I'm a blogger and would love to collaborate with Nuywa, do you do partnerships ?

We would love to chat! Send us an email hello@nuywa.com with your information, social handle and/ or press kit. Whether its a design story or product trade we love seeing our products in the wild.

 

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